Doesn't fit? No problem
Returns shouldn't be a hassle. Start the process online in just a few steps, and we'll guide you through the rest. Choose below whether you'd like to cancel your purchase or return a product.
Choose your return option
Select the return method that works best for you.
In short, you have the right to withdraw from your purchase within 14 days or make use of the 30 days return period:
Withdrawal is the formal way if you want to undo the purchase within the 14 days period.
Return is the practical return shipment within the extended 30 days period, for example in the case of an exchange or if you don't like the model after all.
Consult our return and refund policy for detailed explanations on your rights of withdrawal, return and the process involved.
Choose your return method
You can either register your withdrawal or return through your customer account, the link 'Request Returns and Cancellation' in the footer or you can fill out the appropriate form:
Bag it up
Put the watch back in the original packaging, with all accessories. Pack everything stably so that nothing slips on the way.
Please note that the goods must be unworn, undamaged, and in their original packaging.
Drop it off
Send the package to our return address.
Swiss Military by Chrono
Chrono AG
Weissensteinstrasse 49
CH-4502 Solothurn
Switzerland
Make sure to keep the shipping receipt until your return is confirmed by us.
Choose your return option
Select the return method that works best for you.
In short, you have the right to withdraw from your purchase within 14 days or make use of the 30 days return period:
Withdrawal is the formal way if you want to undo the purchase within the 14 days period.
Return is the practical return shipment within the extended 30 days period, for example in the case of an exchange or if you don't like the model after all.
Consult our return and refund policy for detailed explanations on your rights of withdrawal, return and the process involved.
Choose your return method
You can either register your withdrawal or return through your customer account, the link 'Request Returns and Cancellation' in the footer or you can fill out the appropriate form:
Bag it up
Put the watch back in the original packaging, with all accessories. Pack everything stably so that nothing slips on the way.
Please note that the goods must be unworn, undamaged, and in their original packaging.
Drop it off
Send the package to our return address.
Swiss Military by Chrono
Chrono AG
Weissensteinstrasse 49
CH-4502 Solothurn
Switzerland
Make sure to keep the shipping receipt until your return is confirmed by us.
Frequently asked questions about returns
How much time do I have for a return?
You have the right to withdraw from your purchase within 14 days without giving any reason.
We voluntarily grant you an extended return period of 30 days in total from receipt of the goods.
For detailed information please consult our Return & Refund Policy.
In what condition must the watch be returned?
The watch must be unworn, undamaged, and in its original packaging.
When will I be refunded?
We will refund once we have received the returned watch and it has been inspected.
Who bears the shipping costs of the return shipment?
You bear the direct costs of returning the purchased watch.
Please note that the watch must be unworn, undamaged, and in their original packaging.
We recommend using a shipping service with tracking to verify safe receipt of the return. However, this is not a mandatory requirement for processing your return.
